Shipping Policy

At ETON Store, we are dedicated to providing a seamless and sophisticated shopping experience that reflects the refined quality of our menswear collections. Our shipping and returns policies are designed with your complete satisfaction in mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Timeframes

We offer two shipping options to accommodate your needs:

Standard Shipping – $12.95

• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after dispatch
• Tracking included

Free Shipping

• Available for orders of $50 or more
• Carrier: EMS
• Delivery Time: 15-25 business days after dispatch
• Tracking included

Returns & Exchanges Policy

We want you to be completely satisfied with your ETON Store purchase. If for any reason you are not, we gladly accept returns and exchanges as outlined below.

Returns & Exchanges Timeframe

We accept returns and exchanges for items in their original condition within 15 days of receipt. To be eligible, items must be unworn, unwashed, and have all original tags attached.

Return & Exchange Process

Step 1: Initiate Your Return or Exchange

Contact our customer service team at [email protected] with your order number and details about the product you wish to return or exchange.

Step 2: Receive Return Authorization

Once we receive your request, we will provide a Return Authorization Number and detailed instructions on where to send your item.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging if possible. Include a copy of your order confirmation or the completed return form. Ship your return to:

ETON Store Returns
2443 Heritage Road
Fresno, US 93721

Step 4: Processing Your Return or Exchange

Once we receive your returned item, our quality team will inspect it to ensure it meets our return conditions. We will process your refund or exchange within 3-5 business days after inspection.

Refund Information

Refunds will be issued to the original payment method used for purchase. Please allow the following timeframes for your refund to appear:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
• PayPal: 3-5 business days

Original shipping charges are non-refundable, except in cases of our error or defective merchandise.

Exchange Information

If you wish to exchange an item for a different size or color, we will ship the replacement once we receive and inspect your return. If the exchange item is of higher value, you will be charged the difference. If it is of lower value, we will refund the difference.

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned or exchanged unless defective:

• Socks (due to their intimate nature)
• Belts (if the original packaging has been opened or damaged)
• Gloves & Scarves (if tags have been removed)
• Final sale items (clearly marked at time of purchase)

International Returns

International returns are accepted following the same policy guidelines. Customers are responsible for any customs duties, taxes, or additional shipping fees associated with international returns.

Thank you for choosing ETON Store. We appreciate your trust in our brand and are committed to ensuring your complete satisfaction with our distinguished menswear collections.