At ETON Store, we are committed to ensuring your complete satisfaction with our refined menswear collections. Our returns and exchanges policy reflects the same standards of excellence that define our brand, providing you with a seamless and sophisticated shopping experience.
Returns & Exchanges Timeframe
We accept returns and exchanges for items in their original condition within 15 days of receipt. To be eligible for a return or exchange, your item must be unworn, unwashed, and with all original tags attached.
Return & Exchange Process
Step 1: Initiate Your Return or Exchange
To begin the process, please contact our customer service team at [email protected] with your order number and details about the product you would like to return or exchange. You may use the template provided below for your convenience.
Step 2: Receive Return Authorization
Once we receive your request, we will provide you with a Return Authorization Number and detailed instructions on where to send your item.
Step 3: Package and Ship Your Return
Please securely package the item(s) in their original packaging if possible. Include a copy of your order confirmation or the completed return form. Ship your return to:
ETON Store Returns
2443 Heritage Road
Fresno, US 93721
Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
Step 4: Processing Your Return or Exchange
Once we receive your returned item, our quality team will inspect it to ensure it meets our return conditions. We will process your refund or exchange within 3-5 business days after inspection.
Refund Information
Refunds will be issued to the original payment method used for purchase. Please allow the following timeframes for your refund to appear:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
- PayPal: 3-5 business days
Original shipping charges are non-refundable, except in cases of our error or defective merchandise.
Exchange Information
If you wish to exchange an item for a different size or color, we will ship the replacement item once we receive and inspect your return. If the exchange item is of higher value, you will be charged the difference. If it is of lower value, we will refund the difference.
Non-Returnable Items
For hygiene and quality assurance reasons, the following items cannot be returned or exchanged unless defective:
- Socks (due to intimate nature)
- Belts (if the original packaging has been opened or damaged)
- Gloves & Scarves (if tags have been removed)
- Final sale items (clearly marked at time of purchase)
Return & Exchange Request Template
To streamline your return or exchange request, please use the following template when contacting us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear ETON Store Customer Service,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name, Size, Color]
Reason for Return/Exchange: [Please specify reason]
Preferred Resolution: [Refund / Exchange for (specify size/color)]
Please provide instructions on how to proceed with the return/exchange.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]
International Returns
As we serve customers worldwide (excluding some Asian countries and remote locations), international returns are accepted following the same policy guidelines. Customers are responsible for any customs duties, taxes, or additional shipping fees associated with international returns.
Contact Information
For any questions regarding our returns and exchanges policy, please contact us:
Email: [email protected]
Address: 2443 Heritage Road, Fresno, US 93721
Response Time: We typically respond to inquiries within 5-7 business days.
Thank you for choosing ETON Store. We appreciate your trust in our brand and are committed to ensuring your complete satisfaction with our distinguished menswear collections.